Qatar Airways Wins Best Airline App 2025 for Digital Innovation

 

Qatar Airways

🏆 Qatar Airways Wins ‘Best Airline App 2025’ at the World Aviation Festival

Qatar Airways has once again set a new benchmark in digital innovation, winning the ‘Best Airline App 2025’ award at the World Aviation Festival, the world’s largest aviation technology event.

The award was announced during the festival’s much-anticipated segment — ‘Battle of the Airline Apps’, where the world’s top airline apps competed head-to-head. Travellers first nominated their favourite airline apps, and the five highest-rated apps were then evaluated by a panel of judges based on user experience, mobile services, and digital innovation.

💬 Qatar Airways’ Reaction to the Win

Commenting on the achievement, Mr. Christophe Guittard, Senior Vice President – Business-to-Consumer at Qatar Airways, said:

“Receiving the most coveted recognition for an airline app reflects the exceptional quality and ambition behind our app. It reinforces our longstanding commitment to setting the benchmark for digital excellence.”

He added that the Qatar Airways app goes beyond being a travel companion, serving as a powerful digital platform that informs, guides, and supports customers through every stage of their journey.

“It delivers an exceptional level of traveller satisfaction through speed, personalization, intuitive navigation, and exclusive world-first experiences that redefine what passengers can expect from a digital airline platform,” he said.

✈️ A Travel Experience Reimagined

The Qatar Airways mobile app offers travellers a seamless, personalized experience across every touchpoint — from booking flights to managing trips and in-flight experiences.

With a network covering over 170 global destinations, the app helps passengers plan, book, and manage travel details effortlessly.

Some of its standout features include:

• Instant and automated refunds for Privilege Club members on eligible bookings

• Real-time flight updates and alerts

• Personalized notifications for special occasions like birthdays and loyalty tier upgrades

• Easy management of seats, meals, and additional services

Whether you’re a frequent flyer or a first-time traveller, the app is designed to make your journey smoother and more enjoyable.

🤖 Meet Sama – The World’s First AI Cabin Crew

One of the most impressive innovations within the Qatar Airways app is Sama, the world’s first Artificial Intelligence (AI) Cabin Crew. Sama acts as a smart travel assistant, interacting with passengers through both voice and chat.

Travellers can simply ask Sama for help with:

• Flight searches and pricing

• Destination suggestions

• Cabin options

• Tailored itineraries built in real time

For Business Class passengers, Sama also offers exclusive pre-flight services, including:

• Viewing the onboard menu

• Chef’s recommendations and special dietary options

This innovation showcases Qatar Airways’ mission to combine AI technology with personalized service, redefining how passengers interact with digital travel platforms.

🌍 Why This Recognition Matters

Winning the ‘Best Airline App 2025’ title solidifies Qatar Airways’ leadership in digital aviation. As the travel industry becomes increasingly technology-driven, the airline’s commitment to AI, personalization, and user-centric design sets a new global standard.

The Qatar Airways app doesn’t just make travel easier — it makes it smarter, faster, and more human.

📰 Final Thoughts

With this recognition, Qatar Airways continues to lead the future of digital air travel, proving that innovation and passenger experience can go hand in hand. The award-winning app is more than a booking tool — it’s a next-generation travel companion that blends cutting-edge technology with the warmth and hospitality the airline is known for. Also Read: How to write a cover letter for Japan